MISSION
To build relation with Customer by ensuring higher level of satisfaction and hence greater retention.
     Facilitates easy interaction between customer and dealer.
Provides for immediate resolving of any issues raised by customer
Effectively co-ordinates between sales, service and Ford India Ltd.,
Intimates customer on Service appointments and follow through action taken
   FUNCTIONS OF DCRC (Dealer Customer Relationship Centre)
  • Proactive Customer contact
  • Service Reminders & Appointment Scheme
  • After-Service Follow up
  • Concern Resolution to Satisfaction
  • Concern Prevention
  • PR activities
For any Service Concerns customers can contact – DCRC.
E-mail : dcrckairali@mgfkerala.com





Powered and Maintained by eTail Networks Limited
Resources