Across the world, a Ford car never travels alone. That’s the simple premise with which the Quality Care is built on. Quality Care is the specialized service arm of Ford, committed to giving Ford car owners the complete peace of mind. Discover what Quality Care can do for you.
Appointment Planning / Booking
Convenient appointment as per customer choice - No waiting at service reception
Welcome Board to highlight appointments
Personalized reception procedure
20-minute interactive reception process
Joint inspection of vehicle along with the customer
Good ambience at interactive bay and surroundings
Completion time is scheduled and agreed with customer
Menu Pricing / Fixed Price Agreement with Customers
Availability of menu pricing - include cost of spares, labour and lubes
Total price agreed with customer upfront before starting the job
Service advisor notifies customer of any alteration to price quote, prior to execution of job
Customer care facility
Customer lounge is clean and well equipped
Quality of work
Your concerns will be resolved to your satisfaction and your car will be checked for quality of repair work
Vehicles are returned to customer in a clean condition
Keeping Customers informed and delivery of the car
Service advisor delivers vehicle to customer after clearly explaining the work carried out on the car and explanation of charges
Failed parts returned on customer pay jobs
Follow up
Customers to receive call within a week of taking delivery of the car from workshop
Vehicles are returned to customer in a clean condition
